The Chinese University of Hong Kong
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Customer Service Executive - ET Net Limited



Customer Service Executive

Employment Type : Full Time
Education Level : bachelor
Years of Relevant Working Experience : 0-2
Preferred Discipline/Subject : all disciplines
Monthly Salary Range : negotiable

Job Description


etnet, as a leading financial news agency, provides real-time stock and derivative quotes, financial news, market commentaries and corporate information of listed companies to professional traders of banks and brokers via paid subscriptions. To further strengthen etnet’s positioning as finance and lifestyle Portal「etnet財經‧生活網」 by launching Lifestyle channel “生活副刊" in 2010 and deluxe lifestyle channel “DIVA" (品味派) in 2014.

 

We commit to provide a challenging and yet friendly working environment for our employees. Due to our rapid expansion, we are presently looking for enthusiastic candidates for the following position.
 

Responsibilities
- Resolve customer enquiries and complaints via hotline/ email
- Monitor service quality for large corporate customers
- Provide product training and conduct user acceptance test
- Update customers information and ERP system

 

Requirements
- Degree in Business/ Finance disciples or above
- Possess strong communication skills, detail- mind, service mind and willing to learn
- Great sense of ownership to ensure efficient contracts creation and renewal
- Proficiency in spoken Putonghua and English
- Possess relevant working experience
- Fresh graduate will also be considered

 

We offer attractive remuneration package to the right candidate including excellent career path, friendly working environment, 5-day work week, competitive salary, annual leave, anniversary leave, birthday leave, discretionary bonus and medical benefits.

 

Interested parties please complete online application form via https://hket.ctgoodjobs.hk/a/06047663-013

 

Personal data provided by job applicants will be used strictly in accordance with our Personal Data Policy, a copy of which will be provided immediately upon request.


Application Methods


Interested parties please complete online application form via https://hket.ctgoodjobs.hk/a/06047663-013




ET Net Limited


Nature of Business : Financial Solutions
Company Address : 7/F, Kodak House II, 321 Java Road, North Point, Hong Kong
Company Telephone Number : 25654083
Company Website : http://www.etnet.com.hk