The Chinese University of Hong Kong

Customer Relations Officer - NTK Academic Group

Customer Relations Officer

聘用形式 : Full Time
学历要求 : bachelor,master
要求相关工作经验年数 : 0-1
修读学科 : Any discipline
月薪范围 : negotiable


Established in 1996, NTK Academic Group is a registered school and leading educational service provider in Hong Kong. We specialize in academic tuition for students following international and local curricula, standardized test preparation, and educational planning and consultation services. We are also a fast growing publisher with more than 30 study guides published. NTK has the largest full-time teaching faculty among learning centers in Hong Kong. We are also an official ACT test center and an Edexcel Academic Partner Center.

We believe that academic success depends on good teaching, which we ensure via our commitment to education. Over the years, our teachers and education consultants have helped countless students achieve admissions to elite schools and universities around the world.


Job Responsibilities:

  • Handle clients (both students and parents) enquiries in a professional manner
  • Understand clients’ needs and provide suitable solutions
  • Introduce education programs that base on students’ needs and ability
  • Provide after-sale services to enhance customer satisfaction
  • Assist  in ad hoc projects of the team

 Essential Qualities

  • Diploma or above with minimum 1 year of working experience, preferably in the customer service or related positions
  • Good command of spoken and written English, Cantonese and Mandarin 
  • Possess problem-solving skills and good listening skills to tailor the best solution according to clients' needs
  • Able to prioritize and handle multiple tasks simultaneously
  • A good team player and good interpersonal skills 
  • Fresh graduate with good academic background will also be considered


Interested parties should send a detailed CV and cover letter with expected salary to 


NTK Academic Group

业务性质 : Education
公司地址 : 7/F, Lee Garden Five, Hysan Avenue, Causeway Bay, Hong Kong
公司电话 : 36190712
公司网站 :