The Chinese University of Hong Kong

Customer Relationship Officer - NTK Academic Group

Customer Relationship Officer

聘用形式 : fulltime
學歷要求 : bachelor,master
要求相關工作經驗年數 : 0-1
修讀學科 : Any discipline
月薪範圍 : negotiable


Job Responsibilities:

·         Handle face-to-face enquiries, telephone calls and email correspondence from clients in a professional manner

·         Maintain a positive relationship with all new and existing clients

·         Provide after-sale services to enhance customer satisfaction

·         Understand clients’ needs to recommend the best possible education programs 

·         React promptly to a problem with a feasible solution

·         Be a key player to drive sales and to exceed the sales target

·         Support the team and various internal parties to achieve greater efficiency in operation

·         Participate in various project team meetings to give suggestions on areas of improvement

·         Assist in ad hoc projects assigned by the Management


Essential Qualities

·         Bachelor's degree or above with strong academic background in any discipline 

·         Minimum 1 year customer service experience, preferably in the education industry

·         Good command of spoken and written English, Cantonese and Mandarin 

·         Possess problem-solving skills and good listening skills to tailor the best package according to clients' needs

·         Able to prioritize and handle multiple tasks simultaneously

·         A good team player and good interpersonal skills 

·         Fresh graduate with impressive academic background will also be considered



Interested parties should send a detailed CV and cover letter with expected salary to 


NTK Academic Group

業務性質 : Education
公司地址 : 3/F-5/F & 7/F, Lee Garden Five, 18 Hysan Avenue, Causeway Bay, Hong Kong
公司電話 : 36190712
公司網站 :