The Chinese University of Hong Kong

Officer (Complaints) - Estate Agents Authority

Officer (Complaints)

Employment Type : Full Time
Education Level : bachelor
Years of Relevant Working Experience : 2
Preferred Discipline/Subject : All Disciplines
Monthly Salary Range : negotiable

Job Description

Key Responsibilities

  • Perform frontline duties in complaints handling, including fact-finding, handle telephone and face-to-face public / trade enquiries, conduct interviews and statement-taking

  • Conduct preliminary screening of complaints

  • Follow up on written complaints

  • Perform such other duties as may from time to time be assigned



  • A recognized university degree (candidates with solid relevant experience, at least 8 years, may be exempted from this requirement)

  • At least 2 years’ relevant working experience

  • Experience in handling complaints / enquiries from members of the public, and preferably obtained from public organizations

  • Knowledge in conveyancing / property transactions / litigation will be an added advantage

  • Good analytical and communication skills and be able to handle cases independently

  • Good command of both written and spoken English and Chinese (Preferably attained Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or Level 4 or above in HKDSE, or equivalent)

  • Good report writing skills

  • A team player with a mature personality and good interpersonal skills


Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.


The appointee may be subject to job rotation to the Enforcement Section, which involves outdoor duties and an irregular work schedule.

Application Methods

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, Room 4801, 48/F, Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or via email at not later than 23 August 2019. Please mark “Private and Confidential” on the envelope.


Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.


Link of Job Details

Estate Agents Authority

Nature of Business : Civil Service/ Government Related Organization
Company Address : Room 4801, 48/F, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong
Company Telephone Number : 25989550
Company Website :